For our Client, international pharmaceutical company, we are looking for:
CUSTOMER OPERATIONS MANAGER
Place of work: Warsaw
Essential duties and responsibilities:
- overall responsibility for all issues and processes related to country logistics
- supervise and coordinate Customer Service issues (related to products and complaints)
- develop and implement Operational Excellence initiatives to manage the best balance between service and Supply Chain costs
- close cooperation with business representatives in the country (sales, finance)
- bring & share experience on best practices across the European cluster & European customer service and country logistics
- manage and support existing and new projects (including Six Sigma)
- define and manage required budget
- manage country logistics team (develop, mentor and coach the team)
- quality management (documentation, SOX regulations, operating procedures)
Requirements:
- min 5 years’ experience on similar position (head of country logistics)
- experience in managing a team
- proven business acumen, capability to understand customer and business needs
- analytical thinking and problem solving skills
- experience in projects management and projects initiation
- very good knowledge of English and reporting tools
Client offers:
- high possibility for self and people development in international work environment
- very good working conditions (training, access to best practices)
- opportunity to set up new department and to create new standards
- very good remuneration (salary + yearly bonus) + various benefits (company’s car, healthcare, multisport, language, courses and studies financing)
