For our Client, leading global manufacturer of precision instruments, we are looking for:
Technical Support Engineer
location: Warsaw
Responsibilities:
- Provide comprehensive first-tier phone, email and face to face support for the efficient resolution of technology problems and service requests for end-users from initial call through close of the request
- Provide support in customer projects off- and on-site (propose/design system architectures, implementation and configuration tasks of the software products)
- Resolve issues utilizing excellent customer service skills, problem solving skills, technical reasoning skills, and a high level of individual judgment to ensure positive outcomes of customer satisfaction
- Identify potential system problems and escalate to department contact for resolution
- Take ownership of all customer interactions, utilize appropriate follow-through and log all customer interactions
- Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication
- Continuous development of software products (testing, finding problems, writing technical specifications)
- Perform onsite process analysis
Position Requirements:
- Bachelor’s degree in IT or technical sciences
- Strong technical background with aptitude to deal with customer face-to-face
- Fluent English is a must
- Experience in installing/maintaining software needed for the production process
- Strong written and verbal communication skills
- Readiness to travel (up to 50%)
Our Client offers:
- Stable employment conditions on the basis on contract of employment
- Competitive salary
- Attractive benefit package (extended medical care with dental package, MultiSport Card/Cafeteria program, wide scope of life insurance, language courses)
- Support with relocation
- Interesting and challenging career path in a successful leading multinational organization
- Ability to work with the newest IT technology and solutions
- Trainings and professional developmen
- Possibility to work in an international and global environment
- Opportunity to work with multicultural team
- Possibility to use English on daily basis
- Buddy Program, Fruity Wednesdays
- Possibility to be a member of our Healthy team including: roller skates, football, volleyball, cycling or running.