For our Client, leading global manufacturer of precision instruments, we are looking for:

Technical Support Engineer

location: Warsaw


  • Provide comprehensive first-tier phone, email and face to face support for the efficient resolution of technology problems and service requests for end-users from initial call through close of the request
  • Provide support in customer projects off- and on-site (propose/design system architectures, implementation and configuration tasks of the software products)
  • Resolve issues utilizing excellent customer service skills, problem solving skills, technical reasoning skills, and a high level of individual judgment to ensure positive outcomes of customer satisfaction
  • Identify potential system problems and escalate to department contact for resolution
  • Take ownership of all customer interactions, utilize appropriate follow-through and log all customer interactions
  • Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication
  • Continuous development of software products (testing, finding problems, writing technical specifications)
  • Perform onsite process analysis

Position Requirements:

  • Bachelor’s degree in IT or technical sciences
  • Strong technical background with aptitude to deal with customer face-to-face
  • Fluent English is a must
  • Experience in installing/maintaining software needed for the production process
  • Strong written and verbal communication skills
  • Readiness to travel (up to 50%)


Our Client offers:

  • Stable employment conditions on the basis on contract of employment
  • Competitive salary
  • Attractive benefit package (extended medical care with dental package, MultiSport Card/Cafeteria program, wide scope of life insurance, language courses)
  • Support with relocation
  • Interesting and challenging career path in a successful leading multinational organization
  • Ability to work with the newest IT technology and solutions
  • Trainings and professional developmen
  • Possibility to work in an international and global environment
  • Opportunity to work with multicultural team
  • Possibility to use English on daily basis
  • Buddy Program, Fruity Wednesdays
  • Possibility to be a member of our Healthy team including: roller skates, football, volleyball, cycling or running.